Delete your data
What we may hold
If you commented on one of our videos or sent a message to one of our accounts: the text you wrote and your public account identifiers. If you wrote to us by email: your address and your messages. Our apps work only with our own accounts, so no account of yours is ever connected to them and there is no access to revoke on your side.
Ask us to erase it
- Send an email to privacy@hypari.com with Data deletion in the subject line.
- Name the platform and your username there, or write from the email address you used with us.
- We confirm within 7 days, complete the deletion within 30 days and tell you when it is done.
What gets deleted
- Comments and messages we stored, and the identifiers that came with them.
- Our email correspondence with you.
- Any other record about you that we keep.
Only these remain: records we must keep by law; aggregated statistics of our own posts and accounts, which identify no one; and anything you published yourself on a platform — a comment stays on the platform until you or we remove it there. Deleted data can remain in backup copies for up to 3 months, until those copies are replaced on their regular schedule; we do not restore it from them.
If something goes wrong
If a request goes unanswered for more than 7 days, write again to privacy@hypari.com with the date of your first request. You may also complain to the Office of the Privacy Commissioner for Personal Data in Hong Kong or to the supervisory authority where you live.